We are aware that some users may not be able to receive email from Gmail accounts. Although it's not possible at the moment to turn the feature off entirely, you can choose to remove it from your favorites list by right clicking the folder and selecting Remove from methods to stop Outlook crashing Favorites. This issue has been fixed for Outlook.com country domains.

If the network is performing slowly, Outlook must wait for read and write operations to the AppData directory to finish. We recommend that you move several items in your larger folders to separate folders, or that you archive those items by using the AutoArchive feature. Make sure that the latest updates for Outlook are installed. For more information, see How methods to stop Outlook crashing to install the latest applicable updates for Microsoft Outlook (US English only). For more information, see Support for Office 2016 and 2019 clients connecting to Microsoft 365 services has ended. Running the /resetnavpane command removes all customizations to the navigation pane.

I would say first things first is figure out if any of methods to stop Outlook crashing these actually resolves her issue, and then (if so) document it on a quick 1-pager that she can follow if/when you’re not available. When the scan is done and errors have been fixed, run scanpst.exe again until no errors are found anymore. If after scanning the file more than 3 or 4 times errors are still found, you might want to copy over your data in a new pst-file. We have tried all things mentioned above (except reconnecting the MS account), but the only solution so far is deleting the users profile. If I run an online repair and reboot her PC it will usually work for a day or two. Kinda at a loss at this point, I am thinking about wiping the PC and starting again.

Microsoft has released a Windows Hotfix file to remove the contacts folder synced by the Teams app. Some Safari users are unable to add email addresses in the To section, or cannot point the cursor in the To field. Check if your domain is validated according to the new rules of Gmail and Yahoo that will come into effect in 2024. For more detailed information, read our article on SMTP ports.

After finding the errors, their next task is to resolve them. For many types of email accounts, classic Outlook stores your messages in a Personal Folders File (.pst file). For more information, see Repair your Outlook personal folders file (.pst). If you are having sync issues, methods to stop Outlook crashing you can force a manual sync by selecting the Sync button via the View tab on the Ribbon.

Things changed on February 1st, 2024 when Google and Yahoo started applying new email sender standards in an attempt to improve their users’ experience. Even with the correct SMTP details, the server might be down or malfunctioning. Understanding the specific error codes returned by the SMTP server can help diagnose the issue. Mistyped usernames or passwords can prevent successful authentication with your SMTP server, leading to failed email sends. To edit a shared calendar, go online to your own Outlook.com calendar, open Calendar for Windows 10, or use a mobile device. Read how to Add your Outlook.com account to another mail app.

You should also keep reading about how to fix another typical outlook issue, PST file issues. Follow these 12 tips to quickly troubleshoot and fix various Outlook send and receive errors in Outlook 2007, 2010, 2013, 2016 or 2019. If you don’t want to go with the manual methods to fix these errors, you can directly go with the Outlook PST Recovery Tool. It is highly recommendable or suggestive by IT Professionals and experts. Users can effortlessly use this software to recover their damaged or orphaned PST files in Outlook and resolve related errors. The topmost part of this wizard is that you can easily recover PST Files up to 80GB, or in simple terms, there is no limitation for file size.

Depending on the answers, you could possibly skip large portions of this guide or even directly get a solution to your startup issue. Either disable caching or reduce the cache from unlimited, 12 months or whatever it is, to 3-6 months, all other data, the user would have to click ‘access on server’ or some other similar verbiage. You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities.

To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? Switch your alias to an Outlook.com or Hotmail.com account. Customers using the contact support buttons at the foot of the support pages, or the "email us" links in support Virtual Agent, are unable to open the Help Pane. Check that you have not accidentally blocked the Gmail domain when blocking one Gmail user.

For a list of antivirus software vendors, see Consumer antivirus software methods to stop Outlook crashing providers for Windows. If the problem doesn't occur after you restart Outlook, one of the add-ins is likely the cause of the problem. Restore the add-ins one at a time until the problem does occur to determine which add-in is causing the problem. Although add-ins can enhance your user experience, they can occasionally interfere or conflict with Outlook. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.